FAQ
MSFS2020
FSX , P3D v2/v3/v4/v5
FSX , P3D v2/v3/v4
FS Add-on collection RJBB Kansai Intl Airport MSFS
Q. Frame rate deteriorates.
A. Adjust settings in [OPTIONS-GENERAL-GRAPHICS].
Q. Why are some objects not displayed although they are displayed in screenshots?
A. Adjust settings in [OPTIONS-GENERAL-GRAPHICS].
Q. I have lost the serial number. Can I have a reissued number? (only simMarket)
A. Please ask simMarket.
Q. Can I install a single serial number product on to two or more PCs? (only simMarket)
A. Normally each PC requires a single serial number.
Q. Can I install the product on multiple flight simulators on a single PC? (only simMarket)
A. No, you can't. Even when you have plural serial numbers, the installer specification allows you to install the product onto the single FS on a single PC.
Please also refer to flightsimulator.com to get more information.
FS Add-on collection RJOY Yao Airport MSFS
Q. Frame rate deteriorates.
A. Adjust settings in [OPTIONS-GENERAL-GRAPHICS].
Q. Why are some objects not displayed although they are displayed in screenshots?
A. Adjust settings in [OPTIONS-GENERAL-GRAPHICS]. Please note that those who purchased products from SimMarket prior to June 2024 can download and upgrade to the new products for free.
Please also refer to flightsimulator.com to get more information.
FS Add-on collection Tokyo Intl Airport 2
Q. A message "Installation of the flight simulator has not been confirmed" appears, disabling installation.
A. The FS add-on Collection Scenery is additional data for the flight simulator. First, you need to install the flight simulator.
Q. The tires on the aircraft look like sinking into the ground. As I leave the airport, the background buildings look they are sinking.
A. This phenomenon can typically occur when you use the version of Microsoft Flight Simulator X (hereinafter "FSX") is SP2 or before. Please check the version of your Microsoft Flight Simulator X. For the FSX "Gold Edition," be sure to install the third disk "Acceleration Package."
Q. The VASI besides the runway is not displayed.
A. A possible explanation is a conflict with the scenery created by a third party. In [AddOnScenery] in the Scenery Library, deactivate all the additional registered scenery which is higher in priority levels than "AddOnScenery," despite "FSAC_(ICAO ID)_X". Note that frequent repetition of uninstalling and installing may duplicate the title; when title duplication occurs, delete one or other of the duplicate registrations.
Q. Frame rate deteriorates.
A. Adjust settings in [SETTINGS-DISPLAY]. For a multicore CPU, "Multi-core compatible setting" can improve the frame rate.
Q. Installing the software does not change the scenery.
A. The scenery library registration has failed. The Flight Simulator installation information may have been corrupted due to an OS update or hardware addition. Re-install the Flight Simulator or manually register the library.
Q. I have lost the serial number. Can I have a reissued number?
A. Please ask simMarket.
Q. I can't park an AI aircraft added by a third party in some spots(gates).
A. Some spots(gates) are not specified for an airline company to use. This is to allow parking by the default aircraft. To specify the airline company, edit the facility data.
Q. After uninstallation, an error occurs during FS startup.
A. The uninstaller has not deleted the scenery library. Before uninstallation, start up the scenery library to delete an area.
Q. Can I install a single serial number product on to two or more PCs?
A. Normally each PC requires a single serial number.
Q. Can I install the software to multiple FSs installed in a single PC?
A. No, you can't. To install a new flight simulator on the same PC, you first need to uninstall the data from the old flight simulator. Although you have multiple serial numbers, you cannot install multiple simulators due to the installer's specification.
Q. The sea surface looks swollen along with the taxiway of RWY 05 / 23.
A. Suspect influence by a manual data copy operation other than one performed by the installer, or interference with other installed scenery.
Q. Autoland is disabled because a shift occurred in the ILS course to RWY23.
A. The localizer of RWY 23 is offset 2 degrees to the runway. Turn off the autopilot before the landing point and land manually.
Q. Is "FS Add-on collection Tokyo Intl Airport 1" released?
A. Now it is unavailable.
Q. What is the install process into Prepar3D V5?
A. If Tokyo 2 has been installed on FSX and Prepar3D V2 to V4, first uninstall and delete, and then install the product using an installer supporting Prepar3D V5.
Q. In Prepar3D V5, the AI traffic is parked at the wrong gate. Why does this happen and how can I correct this problem?
A. When installed to Prepar3D V5, the AI traffic parking positions cannot always be correctly assigned in some OS language environments. When this happens, change "Change system locale..." in the OS into "English (United States)" for proper operation.
FS Add-on collection Naha Airport
Q. A message "Installation of the flight simulator has not been confirmed" appears, disabling installation.
A. The FS add-on Collection Scenery is additional data for the flight simulator. First, you need to install the flight simulator.
Q. The tires on the aircraft look like sinking into the ground. As I leave the airport, the background buildings look they are sinking.
A. This phenomenon can typically occur when you use the version of Microsoft Flight Simulator X (hereinafter "FSX") is SP2 or before. Please check the version of your Microsoft Flight Simulator X. For the FSX "Gold Edition," be sure to install the third disk "Acceleration Package."
Q. The VASI besides the runway is not displayed.
A. A possible explanation is a conflict with the scenery created by a third party. In [AddOnScenery] in the Scenery Library, deactivate all the additional registered scenery which is higher in priority levels than "AddOnScenery," despite "FSAC_(ICAO ID)_X". Note that frequent repetition of uninstalling and installing may duplicate the title; when title duplication occurs, delete one or other of the duplicate registrations.
Q. Frame rate deteriorates.
A. Adjust settings in [SETTINGS-DISPLAY]. For a multicore CPU, "Multi-core compatible setting" can improve the frame rate.
Q. Installing the software does not change the scenery.
A. The scenery library registration has failed. The Flight Simulator installation information may have been corrupted due to an OS update or hardware addition. Re-install the Flight Simulator or manually register the library.
Q. I have lost the serial number. Can I have a reissued number?
A. Please ask simMarket.
Q. I can't park an AI aircraft added by a third party in some spots(gates).
A. Some spots(gates) are not specified for an airline company to use. This is to allow parking by the default aircraft. To specify the airline company, edit the facility data.
Q. After uninstallation, an error occurs during FS startup.
A. The uninstaller has not deleted the scenery library. Before uninstallation, start up the scenery library to delete an area.
Q. Can I install a single serial number product on to two or more PCs?
A. Normally each PC requires a single serial number.
Q. Can I install the software to multiple FSs installed in a single PC?
A. No, you can't. To install a new flight simulator on the same PC, you first need to uninstall the data from the old flight simulator. Although you have multiple serial numbers, you cannot install multiple simulators due to the installer's specification.
Q. The added AI Aircrafts are not displayed.
A. There is a possibility that the AI data of FS2004 database has been included in add-on products made by third parties and AI additional data. Please disable registrations other than "FSAC_(ICAO ID)_X" among the additional scenery that has higher priority than "AddOnScenery" in the Flight Simulator scenery library. In addition, P3D does not display the FSX default AI fuselage that is not included in P3D.
Q. ILS course of RWY 36 is out of alignment and auto land cannot be performed.
A. The localizer of RWY 36 is offset 0.6 degrees with respect to the runway. Turn off the autopilot before the landing point and land manually.
Q. What is the install process into Prepar3D V5?
A. If Naha has been installed on FSX and Prepar3D V2 to V4, first uninstall and delete, and then install the product using an installer supporting Prepar3D V5.
Q. In Prepar3D V5, the AI traffic is parked at the wrong gate. Why does this happen and how can I correct this problem?
A. When installed to Prepar3D V5, the AI traffic parking positions cannot always be correctly assigned in some OS language environments. When this happens, change "Change system locale..." in the OS into "English (United States)" for proper operation.
FS Add-on collection New Chitose Airport
Q. A message "Installation of the flight simulator has not been confirmed" appears, disabling installation.
A. The FS add-on Collection Scenery is additional data for the flight simulator. First, you need to install the flight simulator.
Q. The tires on the aircraft look like sinking into the ground. As I leave the airport, the background buildings look they are sinking.
A. This phenomenon can typically occur when you use the version of Microsoft Flight Simulator X (hereinafter "FSX") is SP2 or before. Please check the version of your Microsoft Flight Simulator X. For the FSX "Gold Edition," be sure to install the third disk "Acceleration Package."
Q. The VASI besides the runway is not displayed.
A. A possible explanation is a conflict with the scenery created by a third party. In [AddOnScenery] in the Scenery Library, deactivate all the additional registered scenery which is higher in priority levels than "AddOnScenery," despite "FSAC_(ICAO ID)_X". Note that frequent repetition of uninstalling and installing may duplicate the title; when title duplication occurs, delete one or other of the duplicate registrations.
Q. Frame rate deteriorates.
A. Adjust settings in [SETTINGS-DISPLAY]. For a multicore CPU, "Multi-core compatible setting" can improve the frame rate.
Q. Installing the software does not change the scenery.
A. The scenery library registration has failed. The Flight Simulator installation information may have been corrupted due to an OS update or hardware addition. Re-install the Flight Simulator or manually register the library.
Q. I have lost the serial number. Can I have a reissued number?
A. Please ask simMarket.
Q. I can't park an AI aircraft added by a third party in some spots(gates).
A. Some spots(gates) are not specified for an airline company to use. This is to allow parking by the default aircraft. To specify the airline company, edit the facility data.
Q. After uninstallation, an error occurs during FS startup.
A. The uninstaller has not deleted the scenery library. Before uninstallation, start up the scenery library to delete an area.
Q. Can I install a single serial number product on to two or more PCs?
A. Normally each PC requires a single serial number.
Q. Can I install the software to multiple FSs installed in a single PC?
A. No, you can't. To install a new flight simulator on the same PC, you first need to uninstall the data from the old flight simulator. Although you have multiple serial numbers, you cannot install multiple simulators due to the installer's specification.
Q. The added AI Aircrafts are not displayed.
A. There is a possibility that the AI data of FS2004 database has been included in add-on products made by third parties and AI additional data. Please disable registrations other than "FSAC_(ICAO ID)_X" among the additional scenery that has higher priority than "AddOnScenery" in the Flight Simulator scenery library. In addition, P3D does not display the FSX default AI fuselage that is not included in P3D. Set the touch-and-go training of "New Chitose Airport" government aircraft to Tuesday to Saturday in the time and Season settings.
Q. SPOT 1 and some PBB (Jetway) of the international terminal do not animate, even if I call a fuel truck.
A. The probable cause is manual data copy not performed by the installer. Uninstall and then reinstall using the installer. This countermeasure rewrites the airport reference point (ARP) for RJCJ (RJCJ_ADEX_TB_ALT.bgl within "\Scenery\world\scenery" below the FSX root folder).
Q. Taxi way on the Chitose base side looks swollen from the ground.
A. There is a step in the route connecting both airports because there is an altitude difference between New Chitose Airport and the adjacent Chitose base. Therefore, depending on the reading and timing of the scenery file, there can be steps on the boundary between the ground and the taxi way, but this is within the FSX specification.
Q. What is the install process into Prepar3D V5?
A. If Chitose has been installed on FSX and Prepar3D V2 to V4, first uninstall and delete, and then install the product using an installer supporting Prepar3D V5.
Q. In Prepar3D V5, the AI traffic is parked at the wrong gate. Why does this happen and how can I correct this problem?
A. When installed to Prepar3D V5, the AI traffic parking positions cannot always be correctly assigned in some OS language environments. When this happens, change "Change system locale..." in the OS into "English (United States)" for proper operation.
FS Add-on collection Photo Scenery TOKYO JAPAN
Q. Why does the scenery not change after installing the software?
A. The scenery library registration has failed. The installation information of FSX or P3D may have been corrupted due to an OS update or hardware addition. Re-install FSX or P3D, or manually register the library.
Q. I have lost the serial number, what shall I do?
A. Please contact the site you purchased the product from.
Q. After uninstallation, why does an error occur during the flight simulator startup?
A. The uninstaller has not properly deleted the scenery library. Before uninstallation, start up the scenery library and delete an area.
Q. Can I install a single serial number product on to two or more PCs?
A. Normally each PC requires a single serial number.
Q. Can I install the product on multiple flight simulators on a single PC?
A. No, you can't. Even when you have plural serial numbers, the installer specification allows you to install the product onto the single FS on a single PC.
Q. Why are some objects not displayed although they are displayed in screenshots?
A. All the objects are set with a certain priority level according to their level of importance to avoid interference with the frame rate. To display all the objects, in the case of FSX, select [Customize] in [SETTINGS] from the menu, and slide [Scenery complexity] in the [SCENERY] tab to the direction of [Extremely dense]. For P3D, select [World] in [Graphics] from [Options] in the menu, and slide [Scenery complexity] in [Scenery Objects] to the direction of [Extremely Dense].
Q. Why does the screen image only advances frame by frame?
A. According to the hardware environment of PC's, when there are a large number of objects to display, the load on the PC is increased causing the display to revert to frame by frame display. To resolve this problem, for FSX select [Customize] in [SETTINGS] of the menu, set [Global settings] in the [SCENERY] tab either to [Medium Low] or [Low]. For P3D, Select [World] in [Graphics] from [Options] in the menu, and select [Normal] or [Sparse] for [Scenery complexity] in [Scenery Objects].
Q. Why do the ground objects look as if they extend into the sky?
A. The PC drawing process has exceeded its capacity limit. To resolve this problem, for FSX, select [Customize] in [SETTINGS] of the menu, and slide [Autogen density] in the [SCENERY] tab to any left level from [Normal]. For P3D, Select [World] in [Graphics] from [Options] in the menu, and slide [Scenery complexity] in [Scenery Objects] in the direction of [Very Sparse].
Q. Why do the tires on the aircraft look like sinking into the ground? Why as I leave the airport, do the background buildings look they are sinking?
A. Please check the version of your FSX. This phenomenon can typically occur when you use the version of FSX is SP2 or before. If you are using the FSX of "Gold Edition", be sure to install the third disk "Acceleration Package".
Q. Why are the objects set on the perimeter of the airport area, the buildings on the slopes of hills or their shadows looking like they are sinking into the walls or ground, or otherwise floating?
A. This phenomenon can occur when the mesh resolution setting is low. Set mesh resolution for the scenery setting display to 2m or less.
Q. Why are the textures of an automatically created object not displayed, but instead a blue or black model is displayed?
A. When files are manually copied, the necessary files cannot always be copied, so the textures are sometimes not properly rendered. Try installing again by using the installer.
Q. Why is the ground texture either flickering or the color repeatedly changing?
A. Conflict with other photo scenery should be suspected. Try temporarily disabling the add-on scenery other than "FSAC_PS_TOKYO_X" by using the scenery library. Also, this phenomenon can be suppressed by changing the priority level.
Q. Why is the ground surface of the default Tokyo International Airport not faithfully represented as seen in photographs?
A. In the product, to prioritize the compatibility with FS Add-on collection Tokyo Intl Airport2 or other add-on scenery, the airport premises use default airport data.
Q. I am using this product with FS Add-on collection Tokyo Intl Airport2. Why is the ground surface scenery around the airport flickering and parts of landmark objects nearby duplicated in the display?
A. In the scenery library, disable "FSAC_RJTT2_X_Landmarks".
Q. I am using this product with "FS Add-on collection Tokyo Intl Airport". Why is the ground surface scenery around the airport flickering and parts of landmark objects nearby duplicated in the display?
A. Delete "landmarks_*.BGL" and "RJTT_A.BGL" in the AddOnScenery\FSAC_RJTT_FSX\Scenery folder directly under FSX or P3D.
Q. How can I return the roof texture of an automatically created object to the default status?
A. The default texture has been backed up in the Texture folder in the FS folder according to the following rules.
TByyyyMMddhhmmss_roof_Asia_Industrial.dds (e.g. TB20190821103149_roof_Asia_Industrial.dds)
To return to the default texture, you need to delete the following files in the Texture folder in the FS folder.
After deletion, rename the backup files to the original names.
TByyyyMMddhhmmss_roof_Asia_Industrial.dds (e.g. TB20190821103149_roof_Asia_Industrial.dds)
| yyyy | : | Year | (four-digit numbers) | ||
| MM | : | Month | (two-digit numbers) | ||
| dd | : | Day | (two-digit numbers) | hh | : | Time | (two-digit numbers) |
| mm | : | Minute | (two-digit numbers) | ||
| ss | : | Second | (two-digit numbers) |
To return to the default texture, you need to delete the following files in the Texture folder in the FS folder.
| BLDS2.dds |
| BLDS2LM.dds |
| BLDV2.dds |
| BLDV2LM.dds |
| roof_Asia_Industrial.dds |
| roof_Asia_Industrial_LM.dds |
After deletion, rename the backup files to the original names.
FS Add-on collection New Ishigaki Airport/Miyako Airport
Q. A message "Installation of the flight simulator has not been confirmed" appears, disabling installation.
A. The FS add-on Collection Scenery is additional data for the flight simulator. First, you need to install the flight simulator.
Q. The tires on the aircraft look like sinking into the ground. As I leave the airport, the background buildings look they are sinking.
A. This phenomenon can typically occur when you use the version of Microsoft Flight Simulator X (hereinafter "FSX") is SP2 or before. Please check the version of your Microsoft Flight Simulator X. For the FSX "Gold Edition," be sure to install the third disk "Acceleration Package."
Q. The VASI besides the runway is not displayed.
A. A possible explanation is a conflict with the scenery created by a third party. In [AddOnScenery] in the Scenery Library, deactivate all the additional registered scenery which is higher in priority levels than "AddOnScenery," despite "FSAC_(ICAO ID)_X". Note that frequent repetition of uninstalling and installing may duplicate the title; when title duplication occurs, delete one or other of the duplicate registrations.
Q. Frame rate deteriorates.
A. Adjust settings in [SETTINGS-DISPLAY]. For a multicore CPU, "Multi-core compatible setting" can improve the frame rate.
Q. Installing the software does not change the scenery.
A. The scenery library registration has failed. The Flight Simulator installation information may have been corrupted due to an OS update or hardware addition. Re-install the Flight Simulator or manually register the library.
Q. I have lost the serial number. Can I have a reissued number?
A. Please ask simMarket.
Q. I can't park an AI aircraft added by a third party in some spots(gates).
A. Some spots(gates) are not specified for an airline company to use. This is to allow parking by the default aircraft. To specify the airline company, edit the facility data.
Q. After uninstallation, an error occurs during FS startup.
A. The uninstaller has not deleted the scenery library. Before uninstallation, start up the scenery library to delete an area.
Q. Can I install a single serial number product on to two or more PCs?
A. Normally each PC requires a single serial number.
Q. Can I install the product on multiple flight simulators on a single PC?
A. No, you can't. Even when you have plural serial numbers, the installer specification allows you to install the product onto the single FS on a single PC.
Q. The added AI Aircrafts are not displayed.
A. There is a possibility that the AI data of FS2004 database has been included in add-on products made by third parties and AI additional data. Please disable registrations other than "FSAC_(ICAO ID)_X" among the additional scenery that has higher priority than "AddOnScenery" in the Flight Simulator scenery library. In addition, P3D does not display the FSX default AI fuselage that is not included in P3D. Set the touch-and-go training of "New Chitose Airport" government aircraft to Tuesday to Saturday in the time and Season settings.
Q. Why are some objects not displayed although they are displayed in screenshots?
A. All the objects are set with a certain priority level according to their level of importance to avoid interference with the frame rate. To display all the objects, in the case of FSX, select [Customize] in [SETTINGS] from the menu, and slide [Scenery complexity] in the [SCENERY] tab to the direction of [Extremely dense]. For P3D, select [World] in [Graphics] from [Options] in the menu, and slide [Scenery complexity] in [Scenery Objects] to the direction of [Extremely Dense].
Q. Why are the objects set on the perimeter of the airport area, the buildings on the slopes of hills or their shadows looking like they are sinking into the walls or ground, or otherwise floating?
A. This phenomenon can occur when the mesh resolution setting is low. Set mesh resolution for the scenery setting display to 2m or less.
Q. The former Ishigaki Airport cannot be used.
A. Because the new Ishigaki airport and the closed old Ishigaki airport use the same "ICAO ID," it cannot coexist on FS.
Q. What is the install process into Prepar3D V5?
A. If New Ishigaki/Miyako has been installed on FSX and Prepar3D V2 to V4, first uninstall and delete, and then install the product using an installer supporting Prepar3D V5.
Q. In Prepar3D V5, the AI traffic is parked at the wrong gate. Why does this happen and how can I correct this problem?
A. When installed to Prepar3D V5, the AI traffic parking positions cannot always be correctly assigned in some OS language environments. When this happens, change "Change system locale..." in the OS into "English (United States)" for proper operation.
FS Add-on collection Yao Airport/Osaka City
Q. A message "Installation of the flight simulator has not been confirmed" appears, disabling installation.
A. The FS add-on Collection Scenery is additional data for the flight simulator. First, you need to install the flight simulator.
Q. The tires on the aircraft look like sinking into the ground. As I leave the airport, the background buildings look they are sinking.
A. This phenomenon can typically occur when you use the version of Microsoft Flight Simulator X (hereinafter "FSX") is SP2 or before. Please check the version of your Microsoft Flight Simulator X. For the FSX "Gold Edition," be sure to install the third disk "Acceleration Package."
Q. The VASI besides the runway is not displayed.
A. A possible explanation is a conflict with the scenery created by a third party. In [AddOnScenery] in the Scenery Library, deactivate all the additional registered scenery which is higher in priority levels than "AddOnScenery," despite "FSAC_(ICAO ID)_X". Note that frequent repetition of uninstalling and installing may duplicate the title; when title duplication occurs, delete one or other of the duplicate registrations.
Q. Frame rate deteriorates.
A. Adjust settings in [SETTINGS-DISPLAY]. For a multicore CPU, "Multi-core compatible setting" can improve the frame rate.
Q. Installing the software does not change the scenery.
A. The scenery library registration has failed. The Flight Simulator installation information may have been corrupted due to an OS update or hardware addition. Re-install the Flight Simulator or manually register the library.
Q. I have lost the serial number. Can I have a reissued number?
A. Please ask simMarket.
Q. I can't park an AI aircraft added by a third party in some spots(gates).
A. Some spots(gates) are not specified for an airline company to use. This is to allow parking by the default aircraft. To specify the airline company, edit the facility data.
Q. After uninstallation, an error occurs during FS startup.
A. The uninstaller has not deleted the scenery library. Before uninstallation, start up the scenery library to delete an area.
Q. Can I install a single serial number product on to two or more PCs?
A. Normally each PC requires a single serial number.
Q. Can I install the product on multiple flight simulators on a single PC?
A. No, you can't. Even when you have plural serial numbers, the installer specification allows you to install the product onto the single FS on a single PC.
Q. The added AI Aircrafts are not displayed.
A. There is a possibility that the AI data of FS2004 database has been included in add-on products made by third parties and AI additional data. Please disable registrations other than "FSAC_(ICAO ID)_X" among the additional scenery that has higher priority than "AddOnScenery" in the Flight Simulator scenery library. In addition, P3D does not display the FSX default AI fuselage that is not included in P3D. Set the touch-and-go training of "New Chitose Airport" government aircraft to Tuesday to Saturday in the time and Season settings.
Q. Why are some objects not displayed although they are displayed in screenshots?
A. All the objects are set with a certain priority level according to their level of importance to avoid interference with the frame rate. To display all the objects, in the case of FSX, select [Customize] in [SETTINGS] from the menu, and slide [Scenery complexity] in the [SCENERY] tab to the direction of [Extremely dense]. For P3D, select [World] in [Graphics] from [Options] in the menu, and slide [Scenery complexity] in [Scenery Objects] to the direction of [Extremely Dense].
Q. Why are the objects set on the perimeter of the airport area, the buildings on the slopes of hills or their shadows looking like they are sinking into the walls or ground, or otherwise floating?
A. This phenomenon can occur when the mesh resolution setting is low. Set mesh resolution for the scenery setting display to 2m or less.
Q. What is the install process into Prepar3D V5?
A. If Yao Airport/Osaka City has been installed on FSX and Prepar3D V2 to V4, first uninstall and delete, and then install the product using an installer supporting Prepar3D V5.
Q. In Prepar3D V5, the AI traffic is parked at the wrong gate. Why does this happen and how can I correct this problem?
A. When installed to Prepar3D V5, the AI traffic parking positions cannot always be correctly assigned in some OS language environments. When this happens, change "Change system locale..." in the OS into "English (United States)" for proper operation.
FS Add-on collection Osaka Intl Airport
Q. A message "Installation of the flight simulator has not been confirmed" appears, disabling installation.
A. The FS add-on Collection Scenery is additional data for the flight simulator. First, you need to install the flight simulator.
Q. The tires on the aircraft look like sinking into the ground. As I leave the airport, the background buildings look they are sinking.
A. This phenomenon can typically occur when you use the version of Microsoft Flight Simulator X (hereinafter "FSX") is SP2 or before. Please check the version of your Microsoft Flight Simulator X. For the FSX "Gold Edition," be sure to install the third disk "Acceleration Package."
Q. The VASI besides the runway is not displayed.
A. A possible explanation is a conflict with the scenery created by a third party. In [AddOnScenery] in the Scenery Library, deactivate all the additional registered scenery which is higher in priority levels than "AddOnScenery," despite "FSAC_(ICAO ID)_X". Note that frequent repetition of uninstalling and installing may duplicate the title; when title duplication occurs, delete one or other of the duplicate registrations.
Q. Frame rate deteriorates.
A. Adjust settings in [SETTINGS-DISPLAY]. For a multicore CPU, "Multi-core compatible setting" can improve the frame rate.
Q. Installing the software does not change the scenery.
A. The scenery library registration has failed. The Flight Simulator installation information may have been corrupted due to an OS update or hardware addition. Re-install the Flight Simulator or manually register the library.
Q. I have lost the serial number. Can I have a reissued number?
A. Please ask simMarket.
Q. I can't park an AI aircraft added by a third party in some spots(gates).
A. Some spots(gates) are not specified for an airline company to use. This is to allow parking by the default aircraft. To specify the airline company, edit the facility data.
Q. After uninstallation, an error occurs during FS startup.
A. The uninstaller has not deleted the scenery library. Before uninstallation, start up the scenery library to delete an area.
Q. Can I install a single serial number product on to two or more PCs?
A. Normally each PC requires a single serial number.
Q. Can I install the software to multiple FSs installed in a single PC?
A. No, you can't. To install a new flight simulator on the same PC, you first need to uninstall the data from the old flight simulator. Although you have multiple serial numbers, you cannot install multiple simulators due to the installer's specification.
Q. Why are some objects not displayed although they are displayed in screenshots?
A. All the objects are set with a certain priority level according to their level of importance to avoid interference with the frame rate. To display all the objects, in the case of FSX, select [Customize] in [SETTINGS] from the menu, and slide [Scenery complexity] in the [SCENERY] tab to the direction of [Extremely dense]. For P3D, select [World] in [Graphics] from [Options] in the menu, and slide [Scenery complexity] in [Scenery Objects] to the direction of [Extremely Dense].
Q. Why are the objects set on the perimeter of the airport area, the buildings on the slopes of hills or their shadows looking like they are sinking into the walls or ground, or otherwise floating?
A. This phenomenon can occur when the mesh resolution setting is low. Set mesh resolution for the scenery setting display to 2m or less.
Q. What is the install process into Prepar3D V5?
A. If Osaka has been installed on FSX and Prepar3D V2 to V4, first uninstall and delete, and then install the product using an installer supporting Prepar3D V5.
Q. In Prepar3D V5, the AI traffic is parked at the wrong gate. Why does this happen and how can I correct this problem?
A. When installed to Prepar3D V5, the AI traffic parking positions cannot always be correctly assigned in some OS language environments. When this happens, change "Change system locale..." in the OS into "English (United States)" for proper operation.
FS Add-on collection Kansai Intl Airport
Q. A message "Installation of the flight simulator has not been confirmed" appears, disabling installation.
A. The FS add-on Collection Scenery is additional data for the flight simulator. First, you need to install the flight simulator.
Q. The tires on the aircraft look like sinking into the ground. As I leave the airport, the background buildings look they are sinking.
A. This phenomenon can typically occur when you use the version of Microsoft Flight Simulator X (hereinafter "FSX") is SP2 or before. Please check the version of your Microsoft Flight Simulator X. For the FSX "Gold Edition," be sure to install the third disk "Acceleration Package."
Q. The VASI besides the runway is not displayed.
A. A possible explanation is a conflict with the scenery created by a third party. In [AddOnScenery] in the Scenery Library, deactivate all the additional registered scenery which is higher in priority levels than "AddOnScenery," despite "FSAC_(ICAO ID)_X". Note that frequent repetition of uninstalling and installing may duplicate the title; when title duplication occurs, delete one or other of the duplicate registrations.
Q. Frame rate deteriorates.
A. Adjust settings in [SETTINGS-DISPLAY]. For a multicore CPU, "Multi-core compatible setting" can improve the frame rate.
Q. Installing the software does not change the scenery.
A. The scenery library registration has failed. The Flight Simulator installation information may have been corrupted due to an OS update or hardware addition. Re-install the Flight Simulator or manually register the library.
Q. I have lost the serial number. Can I have a reissued number?
A. Please ask simMarket.
Q. I can't park an AI aircraft added by a third party in some spots(gates).
A. Some spots(gates) are not specified for an airline company to use. This is to allow parking by the default aircraft. To specify the airline company, edit the facility data.
Q. After uninstallation, an error occurs during FS startup.
A. The uninstaller has not deleted the scenery library. Before uninstallation, start up the scenery library to delete an area.
Q. Can I install a single serial number product on to two or more PCs?
A. Normally each PC requires a single serial number.
Q. Can I install the software to multiple FSs installed in a single PC?
A. No, you can't. To install a new flight simulator on the same PC, you first need to uninstall the data from the old flight simulator. Although you have multiple serial numbers, you cannot install multiple simulators due to the installer's specification.
Q. Why are some objects not displayed although they are displayed in screenshots?
A. All the objects are set with a certain priority level according to their level of importance to avoid interference with the frame rate. To display all the objects, in the case of FSX, select [Customize] in [SETTINGS] from the menu, and slide [Scenery complexity] in the [SCENERY] tab to the direction of [Extremely dense]. For P3D, select [World] in [Graphics] from [Options] in the menu, and slide [Scenery complexity] in [Scenery Objects] to the direction of [Extremely Dense].
Q. Why are the objects set on the perimeter of the airport area, the buildings on the slopes of hills or their shadows looking like they are sinking into the walls or ground, or otherwise floating?
A. This phenomenon can occur when the mesh resolution setting is low. Set mesh resolution for the scenery setting display to 2m or less.
Q. In P3Dv5, default buildings and objects are displayed in duplicate.
A. When the data installed into the other FS versions is displayed in P3Dv5, the default buildings cannot be excluded and left on the display. Please be sure to install to P3Dv5 by using the installer.
Q. The screenshots and movies do not seem to be the same with those published in web.
A. Land textures impressions or the display distance between the objects may vary depending on the FS version.
FS Add-on collection Kobe Airport
Q. A message "Installation of the flight simulator has not been confirmed" appears, disabling installation.
A. The FS add-on Collection Scenery is additional data for the flight simulator. First, you need to install the flight simulator.
Q. The tires on the aircraft look like sinking into the ground. As I leave the airport, the background buildings look they are sinking.
A. This phenomenon can typically occur when you use the version of Microsoft Flight Simulator X (hereinafter "FSX") is SP2 or before. Please check the version of your Microsoft Flight Simulator X. For the FSX "Gold Edition," be sure to install the third disk "Acceleration Package."
Q. The VASI besides the runway is not displayed.
A. A possible explanation is a conflict with the scenery created by a third party. In [AddOnScenery] in the Scenery Library, deactivate all the additional registered scenery which is higher in priority levels than "AddOnScenery," despite "FSAC_(ICAO ID)_X". Note that frequent repetition of uninstalling and installing may duplicate the title; when title duplication occurs, delete one or other of the duplicate registrations.
Q. Frame rate deteriorates.
A. Adjust settings in [SETTINGS-DISPLAY]. For a multicore CPU, "Multi-core compatible setting" can improve the frame rate.
Q. Installing the software does not change the scenery.
A. The scenery library registration has failed. The Flight Simulator installation information may have been corrupted due to an OS update or hardware addition. Re-install the Flight Simulator or manually register the library.
Q. I have lost the serial number. Can I have a reissued number?
A. Please ask simMarket.
Q. I can't park an AI aircraft added by a third party in some spots(gates).
A. Some spots(gates) are not specified for an airline company to use. This is to allow parking by the default aircraft. To specify the airline company, edit the facility data.
Q. After uninstallation, an error occurs during FS startup.
A. The uninstaller has not deleted the scenery library. Before uninstallation, start up the scenery library to delete an area.
Q. Can I install a single serial number product on to two or more PCs?
A. Normally each PC requires a single serial number.
Q. Can I install the software to multiple FSs installed in a single PC?
A. No, you can't. To install a new flight simulator on the same PC, you first need to uninstall the data from the old flight simulator. Although you have multiple serial numbers, you cannot install multiple simulators due to the installer's specification.
Q. Why are some objects not displayed although they are displayed in screenshots?
A. All the objects are set with a certain priority level according to their level of importance to avoid interference with the frame rate. To display all the objects, in the case of FSX, select [Customize] in [SETTINGS] from the menu, and slide [Scenery complexity] in the [SCENERY] tab to the direction of [Extremely dense]. For P3D, select [World] in [Graphics] from [Options] in the menu, and slide [Scenery complexity] in [Scenery Objects] to the direction of [Extremely Dense].
Q. Why are the objects set on the perimeter of the airport area, the buildings on the slopes of hills or their shadows looking like they are sinking into the walls or ground, or otherwise floating?
A. This phenomenon can occur when the mesh resolution setting is low. Set mesh resolution for the scenery setting display to 2m or less.
Q. In P3Dv5, default buildings and objects are displayed in duplicate.
A. When the data installed into the other FS versions is displayed in P3Dv5, the default buildings cannot be excluded and left on the display. Please be sure to install to P3Dv5 by using the installer.
Q. The screenshots and movies do not seem to be the same with those published in web.
A. Land textures impressions or the display distance between the objects may vary depending on the FS version.